Terms and conditions

1. Purpose and scope

These terms and conditions of sale (hereinafter "the Terms") govern the golf coaching services offered by Vision Performance Golf (hereinafter "the Provider") to any natural or legal person (hereinafter "the Client") who orders them, whether the order is placed on the Site visionperformancegolf.com, by email or in person.

Any booking or order implies unreserved acceptance of the Terms in force on the date of the order. The Client declares that he or she has read them before booking. A link to the Terms appears on every page of the Site [and in the description of each Cal.com booking event, to be configured].

The Terms apply primarily to consumers. Where a contract is concluded with a professional (club, sports organisation, company), the provisions specific to consumers (right of withdrawal, mediation) do not apply and the special conditions agreed in writing prevail.

2. Provider

Valentin Peugnet EI, trading as Vision Performance Golf, Sole trader (entrepreneur individuel, EI), represented by Valentin Peugnet, whose registered office is at [Business domiciliation address, to be completed], France, registered under number [SIRET number, to be completed], VAT number VAT not applicable, article 293 B of the French General Tax Code.

Contact: valentin.peugnet@gmail.com, [Telephone].

3. Description of the services

The Provider offers coaching focused on strategy, decision-making, the mental game and the analysis of playing data, complementing the technical work done with the Client's golf professional. The services are delivered by video call or on the course, in French or in English.

The services and their prices are those displayed on the "Services and pricing" page of the Site on the date of the order. As a reminder, as at the version date of these Terms:

3.1 Performance Diagnostic

100 € / 2 h. Two hours for a full assessment of the Client's game, to know exactly where to act. No commitment.

3.2 Season programme

Regular support over the season, on quotation. Its content, duration, price and payment terms are agreed with the Client after the Diagnostic or a discovery call, and set out in a written quote.

3.3 À la carte services

• Remote tournament support, 200 € for the whole event, however many rounds: a written hole-by-hole game plan reviewed by video call, a debrief every evening of the event to adjust the next round, and a written review at the end.
• On-site tournament support, 450 €: a practice round with the Client the day before, a written game plan and a strategy caddie for one round; 250 € per extra round as caddie; the Provider's travel costs extra.
• Strategy Day, 350 €: a full day, targeted range work, eighteen holes accompanied by the Provider, and a debrief.

Add-ons: Strokes Gained review 90 €, one-hour mindset workshop 60 €, winter assessment 120 €.

3.4 One-to-one sessions

Session	Price
One hour	60 €
Ninety minutes	80 €
Nine holes (about 2.5 hours)	150 €
Eighteen holes (about 4 hours)	225 €
5-hour pack	275 €
10-hour pack	500 €

Group sessions, per person per hour: two players 40 €, three or four players 30 €, five or six players 25 €. All sessions online or on the course, in French or English.

3.5 Discovery call

A free, no-commitment fifteen-minute discovery call can be booked online. Its purpose is to check that the coaching matches the Client's needs; it does not constitute a coaching service.

4. Ordering and booking

4.1 Online booking

The Performance Diagnostic, the one-hour and ninety-minute one-to-one sessions and the discovery call are booked online through the Cal.com calendar embedded in the Site. The Client chooses a time slot, enters his or her details and, for paid services, pays the price by bank card through Stripe. The booking is firm upon receipt of the confirmation email sent by Cal.com, which summarises the service, the date, the time, the location or video call link and the amount paid.

4.2 Other services

The season programme, à la carte services, hour packs, on-course sessions and group sessions are ordered by email or through the contact form. The Provider sends the Client a written confirmation specifying the service, the price, the agreed dates and the payment terms. The contract is formed upon the Client's written acceptance of this confirmation (an email is sufficient) and, where applicable, upon payment.

4.3 Accuracy of information

The Client undertakes to provide accurate and up-to-date information (identity, email address, playing level, availability). The Provider cannot be held liable for a communication failure resulting from an error by the Client.

5. Prices and payment

5.1 Prices

Prices are expressed in euros. VAT not applicable, article 293 B of the French General Tax Code: prices shown are net prices. They do not include course access costs (green fee, practice fee, balls, buggy), which remain payable by the Client unless otherwise stated in the confirmation. [Provider's travel expenses for on-course sessions: included within a radius of ... km and charged at ... beyond, or always included].

The Provider may change its prices at any time; services are invoiced at the price in force on the date of the order. The price in an accepted quote remains fixed for the period it covers.

5.2 Payment terms

• Online bookings: full payment by bank card at the time of booking, through Stripe.
• Other services: [Terms: invoice and bank transfer before the service, or Stripe payment link]. An invoice is sent to the Client by email for each payment.
• Season programme: according to the payment schedule set out in the accepted quote.

5.3 Late payment

In the event of non-payment on the due date, the Provider may suspend sessions until the situation is regularised. Amounts due bear interest at the applicable statutory rate [, increased and together with the fixed recovery indemnity provided for by the applicable law, where relevant].

6. Season programme: quotation

The season programme is subject to a written quote setting out the services included, their schedule, the price, the payment schedule, the duration and the conditions for early termination. The contract is formed when the Client accepts the quote in writing (an email is sufficient). These Terms apply to anything the quote does not cover.

7. Hour packs

The 5-hour and 10-hour packs are valid for [12 months] from the date of payment. Hours unused at expiry are forfeited and are not refunded, except with the Provider's written agreement or in the event of force majeure. Packs are personal and may not be transferred without the Provider's agreement. A pack hour may be used for a video call session or an on-course session; on-course sessions are deducted at their actual duration, rounded to the quarter hour.

8. Right of withdrawal

8.1 Principle

Where the Client is a consumer and the contract is concluded at a distance (online booking or by email), the Client has, in accordance with Directive 2011/83/EU and the national provisions transposing it, a period of fourteen days from the conclusion of the contract to withdraw without having to give any reason or bear any cost.

To exercise this right, the Client notifies the Provider of his or her decision by an unambiguous statement, by email to valentin.peugnet@gmail.com or by post to the address given in point 2, before the period expires. The Client may use the withdrawal form in the appendix, although this is not compulsory. The Provider acknowledges receipt of the withdrawal by email.

In the event of withdrawal, the Provider refunds all sums paid, without undue delay and no later than fourteen days after being informed of the Client's decision, using the same means of payment as for the initial transaction.

8.2 Service started before the end of the period

If the Client wishes a session to take place before the fourteen-day period has expired, the Client makes an express request to that effect when booking [How the express request is made: a tick box added to the Cal.com booking form, or a statement in the written confirmation]. In that case:

• if the service has been fully performed before the end of the period, the Client acknowledges losing his or her right of withdrawal once the service has been performed;
• if the Client withdraws after the service has started but before it is completed (for example a season programme or an hour pack), the Client owes the Provider an amount proportionate to the sessions already delivered on the date of withdrawal, and the balance is refunded.

[Point to be validated by legal counsel: whether the exception for services related to leisure activities with a specific date of performance (Article 16(l) of Directive 2011/83/EU) applies to coaching sessions booked for a specific date].

9. Rescheduling and cancellation

9.1 Rescheduling by the Client

Any session may be rescheduled free of charge up to [48 hours] before the scheduled time, by writing to the Provider or by using the reschedule link in the Cal.com confirmation email. The session is moved to an available slot within the following [30 days].

9.2 Late cancellation and no-show

A session cancelled or rescheduled less than [48 hours] before the scheduled time, or which the Client does not attend (by video call or on the course), is deemed delivered and charged [in full]. For the season programme, the session is counted as used; for packs, the hour is deducted. The Provider may, at its discretion, waive this rule in exceptional circumstances substantiated by the Client (illness, accident, serious family event).

For à la carte services linked to a competition (remote and on-site tournament support, Strategy Day), given that a full day is set aside, the free rescheduling period is extended to [7 days]. In the event of cancellation less than [7 days] before the scheduled date, [50%] of the price remains due; less than [48 hours] before, the full price is due.

For video call sessions, a Client delay of more than [fifteen minutes] without notice is treated as a no-show. A session started late ends at the originally scheduled time.

9.3 Cancellation by the Provider

If the Provider has to cancel or reschedule a session (illness, unavailability, technical problem), the Provider informs the Client as soon as possible and offers a new slot. If no slot suits the Client, the session is refunded in full or, for programmes and packs, credited. No other compensation is due.

9.4 Weather and course conditions

On-course sessions are subject to weather conditions and to the golf course being open. When the course is closed, when conditions make play dangerous (storm, lightning) or impracticable, or when the Provider considers it necessary for safety, the session is rescheduled free of charge to a date agreed by both parties. Rain or wind compatible with playing golf is not grounds for free rescheduling, as strategic work takes place in all playing conditions. Where rescheduling is impossible, the session may be converted into a video call session of equivalent duration.

9.5 Force majeure

Neither party shall be held liable for a failure to perform its obligations caused by an event of force majeure within the meaning of the applicable law (natural disaster, epidemic, administrative decision, general strike, widespread network failure). The sessions concerned are rescheduled; if the impediment lasts more than two months, either party may terminate the contract and sums paid for services not delivered are refunded.

10. Client's obligations

The Client undertakes to:

• provide accurate information and report any situation likely to affect his or her ability to play safely;
• hold, for on-course sessions, a licence or insurance covering the playing of golf where the club requires it, and comply with the internal rules, etiquette and rules of the golf club attended;
• bear his or her own course and practice access costs, unless otherwise stated;
• have, for video call sessions, a connection and equipment allowing an audio and video exchange of sufficient quality;
• take an active part in the process (collecting statistics, preparing sessions, applying the agreed game plans), as progress depends on his or her commitment;
• not record sessions without the Provider's agreement;
• pay for the services on the agreed dates.

11. Provider's obligations and limits

The Provider undertakes to deliver the services with care and professionalism, according to the methods described on the Site, and to keep the information provided by the Client confidential.

The Provider is bound by an obligation of means. As golf is a sport whose results depend on many factors outside coaching (technique, physical condition, playing conditions, opponents), the Provider guarantees no sporting result, no handicap improvement and no ranking.

The services do not include technical swing instruction, which is the responsibility of the Client's golf professional; the Provider may coordinate with the latter at the Client's request. Nor do the services constitute medical, psychological or nutritional advice: the mental work offered falls within sports preparation and does not replace care by a health professional. A Client with a condition, an injury or a disorder requiring medical advice must consult the appropriate professional.

12. Insurance and liability

The Provider holds professional liability insurance with [Insurer and professional liability policy number, to be completed once taken out]. [If no insurance is held: delete the previous sentence and inform legal counsel].

The Provider's liability may only be incurred in the event of proven fault in the performance of the service. Except in the case of gross negligence or wilful misconduct, and except for personal injury, it is limited to the amount paid by the Client for the service concerned. The Provider is not liable for indirect damage (loss of opportunity, loss of ranking, competition entry fees) nor for accidents occurring on the course in the absence of any fault on the Provider's part, as playing golf remains the responsibility of the player and of the Client's and the club's own insurance.

The Client remains solely responsible for his or her decisions on the course, including where they rely on a game plan or on the Provider's recommendations, and for complying with the rules of golf and the amateur status rules applicable to his or her competitions.

13. Intellectual property of materials

Worksheets, game plans, dashboards, templates, recordings and other materials provided to the Client remain the intellectual property of the Provider. The Client has a personal, non-exclusive and non-transferable right of use for his or her own practice. Any reproduction, distribution, sharing with third parties, publication online or use for commercial or teaching purposes is prohibited without written agreement.

Statistics and playing data provided by the Client remain the Client's property; the Provider uses them only for the service and may, with the Client's written agreement, use them in anonymised form for educational purposes.

14. Personal data

The Client's personal data is processed in accordance with the Site's privacy policy, which sets out the data collected, its purposes, the providers involved (Cal.com, Stripe, FormSubmit, hosting provider), the retention periods and the Client's rights.

15. Complaints and consumer mediation

Any complaint should first be sent to valentin.peugnet@gmail.com; the Provider undertakes to reply within [fifteen days].

In accordance with Directive 2013/11/EU on alternative dispute resolution for consumer disputes, a consumer Client may, in the event of an unresolved dispute, refer the matter free of charge to a consumer mediator: [Consumer mediator the Provider has joined, name, address and website, to be completed].

16. Governing law and jurisdiction

The Terms are governed by French law; failing an amicable settlement, disputes are brought before the competent French courts. A consumer Client residing in another Member State of the European Union retains the benefit of the mandatory protective provisions of the law of his or her country of residence and may bring proceedings before the courts of that country.

17. Miscellaneous

If any clause of the Terms is declared void, the other clauses remain in effect. The Provider's failure to rely on a breach by the Client does not constitute a waiver of the right to rely on it later. The Terms are drawn up in French; the English version published on the Site is provided for information and the French version prevails in the event of any discrepancy.

Version dated [Date of publication].

Appendix: withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Valentin Peugnet EI, trading as Vision Performance Golf, [Business domiciliation address, to be completed], valentin.peugnet@gmail.com:

I hereby give notice that I withdraw from my contract for the provision of the following service.

• Service ordered: ....................
• Ordered on: ....................
• Name of consumer: ....................
• Address of consumer: ....................
• Signature of consumer (only if this form is notified on paper): ....................
• Date: ....................